Show Side Menu

Comments & Complaints

If you wish to make a complaint you can write to the practice manager or you can ask to speak to her directly.

The practice manager is available  to meet with you to discuss your concerns

The practice works very hard to resolve complaints promptly by working together with the complainant. .

Written complaints should be addressed to the practice manager. The complaint will be answered following in house complaints procedure.

Complaining On Behalf Of Someone Else

 If you are complaining on behalf of someone else. Please note due to medical confidentiality you must provide a letter of informed consent signed by the person concerned unless the patient is  incapacitated (because if illness) to do so.

If the patient does not have the capacity to consent you will be asked to follow the confidentiality guidlines in order to protect the interests of the patient.

Complaining To

If a complainant either does not want to complain using practice complaints procedure or is not satisfied with the practice response. Please write to:  The ComplaintsTeam NHS England P O Box 16738 Redditch B97 9PT or email: england.contactus@nhs.net

Merely Theatre AXA Speedy Access
© Neighbourhood Direct Ltd 2017
Five Elms Road, Dagenham , RM9 5TT
  • Telephone 0208 517 1175
Practice Website supplied by Oldroyd Publishing Group
Merely Theatre
AXA Speedy Access
Back to top